These general terms and conditions apply to all orders made through www.ajrene.com ("the Website"). Please read these general Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that you are capable to enter into legally binding contracts and are at least 18 years old. You can contact our customer services if you have any issues by sending an email to contact@ajrene.com.

Formation of Contract

Your orders on the Website constitute binding offers for entering into the associated contracts to purchase with Art Jewellery Rene. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by an email confirmation and the shipment of the goods ordered.


Any commercial resale or distribution of Art Jewellery Rene products sold on the Website is strictly prohibited.


Delivery and Reservation of Title

The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 5-7 working days after the working day following your order. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

Upon receipt the shipment must be checked for accuracy, completeness and quality.


Right to Cancel

As a consumer, you may cancel your order without indicating any reasons within 14 days after receipt of the goods, thereby withdrawing from the contract. The 14-day period starts on the day after you receive the goods. If you exercise this right in a timely fashion, you are no longer bound by your order.

You can get additional information and assistance in returning items that have been ordered and the return address for your country on our Website under “Customer Service – Return Policy”. The cancellation may be sent in writing or on another long-lasting storage medium to the address listed on our Website under "Customer Service – Return Policy“ or emailed to contact@ajrene.com. Timely sending is sufficient to meet the deadline. The products must be in original condition with their original packaging and tags and the return voucher must be attached to the products.

If you cancel an order, your are obligated to return the goods to the address listed on our Website under "Customer Service – Return Policy“. Shipment is at your own expense. The return shipment must be made no later than 14 days after cancellation has been announced. 


The purchase price will be reimbursed only if the goods are received unused and in original condition at the address indicated above. Please note that if you pay by gift card, the amount paid can be reimbursed only as a voucher. If partial payment is made by voucher, the voucher will first be recharged and then you will be credited. 

Vouchers can generally not be replaced or returned.


Product Status

AJR reserves the right to amend, change and remove items from www.ajrene.com at any time. The unique natures of our products demand that exclusivity is retained.

Any order placed for a piece that has subsequently been removed will be honoured and completed with the same vigour that a current stock line would be.

Once an order is placed, the client will be kept informed as to its progress throughout its development.



Privacy Policy 

You, the customer, give consent to AJR to collect, hold, disclose, and use your personal information submitted through our website/Online Shop (and all information submitted in connection with an online purchase). This consent is given by registering your contact details, entering into a purchase agreement, or by engaging in other forms of electronic communication with AJR. In accordance with this data protection policy, no further consent is required. If registered, you may view and modify your data at any time by selecting Profile from the website menu. Your consent to the storage and the processing of your data can be revoked at any time by contacting Customer Service.

AJR processes, discloses, holds, and uses your personal data and information securely, fairly, and lawfully in accordance with Data Protection Act 1998. Such processing is carried out electronically and automatically. AJR uses any personal data submitted through the website/Online Shop (and all information submitted in connection with an online purchase) for the purposes of: enabling customers to purchase AJR products; market research with the goal of improving the website and product range; keeping customers informed about AJR’s market activities, goods, and services; and delegating repairs or other logistical tasks to third parties. Data will not be passed on to any other third parties outside AJR in a way that could be used to identify you without prior notification and consent. Your personal data is collected, held, and used by AJR only.